Have Your Robots Talk to My Robots
Here’s a draft of something I’ve been working on over the weekend…
On a hot summer’s day a few years ago I was waiting at a train
station in the UK.
The train was late. A voice came over the public address system saying “We
apologize for the late arrival of the 10:30 to Brighton”. Fair enough. Then ten minutes later, the
same voice, in the same intonation, said the same words: “We apologize for the
late arrival of the 10:30 train to Brighton”.
Ten minutes more, the same thing. And so on for an hour or so until the train
finally arrived.
What stayed with me was not the lateness of the train — the
day was so hot that tracks were buckling and we knew on setting off that we
were in for delays — it was that announcement. The words themselves sounded
like an apology, but, just like “your call is important to us”, the message
that came through to me was the exact opposite of what the words themselves
said.
* * *
Literature … Continue reading